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Quality Assurance - Quality Improvement

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24/7 Toll Free Crisis Line

If you are in crisis and need help right away, call:

Mendocino County Mental Health Plan (MHP) offers free Language Line Interpreter assistance and TTY/TDD services for beneficiaries requesting or accessing services. These services may be requested at any Mental Health Plan Provider site or by calling the Mendocino County Access Line: 1-800-555-5906

Linea de Crisis Llamada Gratis 24/7

Si esta una crisis y necesita ayuda imediamente:

Plan de Salud Mental del Condado de Mendocino (MHP) ofrece servicios de asistencia gratuita con traductor de idiomas en lina TTY/TDD para los beneficiarios que lo requieran / o tengan accesso a los servicios. Estos servicios pueden ser requeridos con cualquier proveeder del Plan de Salud Mental o llamondo al 1-800-555-5906

We value your feedback. Please let us know how we are doing: https://www.surveymonkey.com/r/KF28CXG

The Quality Improvement (QI) program coordinates quality improvement activities throughout the continuum of care. The QI Program is designed to provide QI oversight functions for contracted providers with a focus on continuous improvements in service delivery. The QI program also assures periodic assessment of client care and satisfaction. Contracted providers are expected to use the results of beneficiary/family satisfaction survey outcomes required by the External Quality Review Organization (EQRO) State clinical audits to continuously improve services

The QI Program focus areas are categorized as follows:

  1. Service delivery capacity
  2. Service delivery system and meaningful clinical issues
  3. Service accessibility
  4. Continuity of care and coordination of care
  5. Beneficiary satisfaction
  6. Clinical and fiscal outcomes

The Quality Improvement Program oversees program compliance to all local, State, and Federal Guidelines for quality of care, certification and utilization management.

Department of Health Care Services (DHCS) Audits

Contact - Quality Assurance Program: Telephone (707) 472-2360

Quality Improvement Committee (QIC) Documents

    External Quality Review Organization (EQRO)


      IF YOU WITNESS A VIOLATION of federal or state standards, you can report this by telephone, e-mail or letter to the Mendocino County Mental Health Plan which has a policy prohibiting retaliation against a person reporting non-compliance. Reporting may be done anonymously.
      Compliance Hotline: 866-791-9337
      Mailing Address:
      MH Compliance Program
      1120 South Dora Street
      Ukiah, CA 95482

      All reports of compliance violations will be investigated and reviewed by the Compliance Office.

      Go to the Cultural Diversity Committee page

      © Copyright 1997-2017, The County of Mendocino
      501 Low Gap Road, Ukiah, CA 95482